Return and Replacement Policy

At Giga Sex Toys we prioritize the satisfaction of our customers and strive to provide the best shopping experience possible. While we do not accept returns, we are committed to ensuring that any damaged merchandise is promptly replaced. This policy outlines the procedures and guidelines for reporting and replacing damaged items.

Reporting Damaged Merchandise

1. Time Frame for Reporting: Customers must report any damaged merchandise within 7 days of receiving their order. Any reports made after this period may not be eligible for replacement.

2. Proof of Damage: To initiate a replacement request, customers must provide clear photographic evidence of the damaged item(s). This includes:

   • Photos of the damaged area(s) of the product.
   • Photos of the packaging, including any damage to the exterior of the package.
   • Photos of the shipping label with tracking information.

3. Contact Information: Damaged merchandise should be reported to our customer service team via email at GigaSexToys@gmail.com or through our online contact form on GigaSexToys.com. Please include your order number, name, and contact information.

Replacement Process

1. Review of Damage Report: Upon receiving a damage report, our customer service team will review the provided information. This process may take up to 3 business days.

2. Approval and Confirmation: If the damage is confirmed, we will notify the customer via email that their replacement request has been approved. This email will include details on the next steps and an estimated timeline for receiving the replacement item.

3. Shipment of Replacement: Once approved, we will process the replacement order and ship the new item to the customer. Shipping times may vary based on the customer’s location and the availability of the replacement item. Customers will receive a confirmation email with tracking information once the replacement has been dispatched.

Terms and Conditions

1. Non-Returnable Items: As stated, we do not accept returns for any merchandise. Only items that are confirmed to be damaged during the initial shipping process are eligible for replacement.

2. Damaged Items Only: This policy applies strictly to items that arrive damaged. Issues related to product dissatisfaction, wrong sizes, or changes in preference are not covered under this policy.

3. Original Packaging: Customers are encouraged to retain the original packaging of the damaged item until the replacement process is completed. This may be necessary for verification purposes.

4. Inventory Availability: In rare cases, if the damaged item is out of stock or discontinued, we will work with the customer to find a suitable alternative or offer a store credit for the value of the damaged item.

Customer Responsibilities

1. Accurate Information: Customers must provide accurate and complete information when reporting damaged merchandise. Inaccurate or incomplete information may delay the replacement process.

2. Prompt Reporting: It is the customer’s responsibility to report damaged items within the specified time frame. Delayed reporting may result in ineligibility for replacement.

3. Communication: Customers are expected to respond promptly to any communication from our customer service team regarding their replacement request. Failure to do so may result in delays or cancellation of the replacement.

Contact Us

We value your business and are here to help. If you have any questions or concerns about our Return and Replacement Policy, please do not hesitate to contact us at GigaSexToys@gmail.com or visit our Help Center on Giga Sex Toys for more information.

Thank you for shopping with Giga Sex Toys. We appreciate your understanding and cooperation.

By shopping with Giga Sex Toys, you agree to this Return and Replacement Policy. This policy is subject to change without notice. Please review it regularly to stay informed of any updates.